Refund policy
At Octopus, we’re committed to delivering premium-quality apparel. If something isn’t right, we’re here to help.
Exchange Policy
• Exchanges are accepted within 5 days of receiving your order.
• Items must be unused, unwashed, unworn, and returned with all original tags and packaging.
• Exchanges are subject to product availability. If your requested size or item is unavailable, you may choose another product or receive store credit.
Return Policy
• Returns are accepted only if the item is defective, damaged, or if you received the wrong product.
• Refund requests must be submitted within 24 hours of receiving your order, along with clear photos or a video showing the issue.
• Approved refunds will be processed using the original payment method or as store credit, depending on the payment method used.
Non-Returnable Items
The following items cannot be returned or exchanged:
• Products showing signs of wear, washing, or damage caused after delivery.
• Items without their original tags or packaging.
• Clearance, sale, or limited-edition products (unless they arrive damaged or incorrect).
Shipping
• Customers are responsible for shipping costs related to size or preference exchanges.
• If the mistake is ours (wrong or defective item), Octopus will cover all shipping costs.
How to Request an Exchange or Return
Contact us through Instagram DM or WhatsApp with: +20 100 9948383
• Your order number
• Your full name
• Photos or videos (if applicable)
• The reason for your request
Our team will respond as quickly as possible with the next steps.
Thank you for supporting Octopus. We appreciate your trust and strive to ensure every order meets the standards of the diving community.
